Program Terms, Conditions, & Refund Policy
These terms apply to programs and services from Core Integrative Services, LLC. Clients who enroll in a program also sign a Client Agreement. If anything on this page conflicts with your signed Client Agreement, the Client Agreement controls.
1. Program Commitment & No Cancellation
When you enroll in a program, such as The 4-Month Personalized Program, you commit to the full program. We reserve your spot, order your labs, and build your protocol as soon as you enroll, so a program cannot be cancelled by the Client once the Client Agreement is signed. All program payments are non-refundable.
Paid in Full: Your payment is non-refundable, whether or not you attend calls or use program services.
Monthly Payment Plan: A monthly payment plan is a payment arrangement, not a month-to-month membership. You remain responsible for all remaining payments, even if you stop participating, and payments will continue to be charged as scheduled.
Program End Date: Your program ends on its scheduled end date. Calls or services not used by then expire and are not carried over or refunded.
2. Payments & Late Fees
All invoicing and payment processing is handled through Healthie and Stripe. If a monthly payment is more than 3 days late, a $50 late fee is charged to the card on file. If it is 15 days late, an additional $50 late fee is charged, and another $50 every 15 days until the balance is paid. We may pause services until your account is current.
3. Lab Testing Fees
Labs included in your program are listed in your Client Agreement. Any additional or repeat labs we recommend are optional and billed separately.
Refunds for functional lab tests are handled in accordance with the specific refund policies of the respective third-party laboratory testing companies. Once a lab kit has been shipped or registered, any eligibility for a refund is determined solely by the testing company’s terms. Core Integrative Services, LLC is not responsible for any laboratory-specific processing fees, shipping costs, or non-refundable balances as dictated by the lab provider. Kits that are lost, damaged, expired, or rejected due to collection errors may need to be replaced at the Client’s cost.
4. Supplements
Supplement costs are not included in program prices unless otherwise noted. Supplements may be purchased through our dispensary partners, Fullscript and Equilife, or another source of your choice. We do not handle supplement returns or refunds. Please refer to the seller’s return policy for more information.
5. Appointment Rescheduling, Late Cancellations & No-Shows
Rescheduling: Clients may reschedule a call with at least 24 hours’ notice through Healthie or by message.
Late Cancellations/No-Shows: A call cancelled with less than 24 hours’ notice, or missed without notice, is forfeited and will not be rescheduled or refunded. If you are more than 15 minutes late, the call may be treated as a no-show.
If We Reschedule: If Core Integrative Services, LLC cancels or reschedules a call, it will be rescheduled at no cost to you.
6. No Results Protection
We provide wellness education and health coaching services. Individual results vary based on personal factors and level of engagement, and specific results cannot be guaranteed. Refunds are not issued based on subjective dissatisfaction or perceived lack of progress.
7. Termination by Core Integrative Services, LLC
We may end a Client’s program right away if the Client fails to pay, files a chargeback, is abusive or disrespectful toward our team, shares our proprietary materials, or otherwise materially breaks the Client Agreement. In that case, we will review any refund or remaining balance on a case-by-case basis and determine a fair resolution at that time.
8. Chargeback Protection
Client agrees not to dispute or reverse charges with their bank or card issuer for services already provided or for payments owed under the Client Agreement. If you have a billing concern, please contact us first so we can resolve it. If a chargeback is filed, services stop and the remaining balance, plus any dispute, legal, and collection fees, become due.
California SB-577 Disclosure
Nature of Services: We are not licensed physicians or surgeons. We are not licensed by the State of California as healing arts practitioners. We do not diagnose, treat, cure, or prevent any disease, physical or mental condition, or injury. Our services are alternative or complementary to healing arts services licensed by the State of California.
Theory of Treatment: We provide functional lab interpretation for educational purposes only. This information provides insights into your nutritional and physiological status and is not a substitute for medical advice. Recommendations focus on supporting the body’s natural systems through nutrition and lifestyle adjustments.
Qualifications: We hold the Certified Nutrition Practitioner (CN-P) credential through Kale Health and the Integrative Health Practitioner (IHP) credential through the Integrative Health Practitioner Institute (IHPI).
For any questions or inquiries please email info@coreintegrativehealth.co